Just thought I would document this as it doesn’t appear to be very common knowledge and Canon have no idea about it, or if they do they don’t let it be known.

The CD Label Print software which is provided with the Canon CD printable printers appears to have issues. I have Windows 7 x64 version installed and it wouldn’t launch, to the point where I didn’t even get an error message. It would appear as a process in Process Explorer but it would disappear shortly after.

I tried different compatibility options which didn’t change the situation (actually in Windows 98 it said no compatible printer was installed). I reinstalled the printer and the software about a dozen times trying various things and nothing helped.

So I started uninstalling printers, I have about a dozen different printers installed for various different locations around my location and the 3 other branches I support. I started a PDF printer, which had no effect. Next I tried our local MFD a networked Ricoh Aficio 3224c – and it fixed the problem.

Now I have working CD Label Print Software. I am fairly sure there will be other printers that will cause this problem, but I have no way (or need) to test other printers.

Of course I really need that printer installed, so I will now start to see if there is any solution to the problem – first off I will try the Ricoh website for a driver update and see how I go from there.

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